Keysight strives to ensure our products comply with applicable safety and regulatory requirements around the globe. These goals stem from our respect for laws, workers, and the environment.
Fostering environmental sustainability
Environmental, Occupational Health & Safety Policy includes a commitment to ensuring that our products and operations comply with relevant environmental legislation and regulations. In addition, we utilize tools such as the General Specification for the Environment and our Design for the Environment Guidelines to help minimize the environmental impact of product packaging.
Our efforts in support of product regulatory affairs are documented online and made available to the public:
Read more about Keysight's Social and Environmental Responsibility
Keysight maintains both a conservative approach and an organizational bias toward documenting product specifications.
Rigid adherence to specifications begins with product design. These are just some of the processes we use to design quality into our products:
Keysight provides quick access to key support resources for ensuring your equipment adheres to product specifications over time. Resources include service notes, Keysight parts and manuals for repairs, e-mail updates, and access to our team of experts. Additionally, N7800A Calibration and Adjustment Software allows you to increase your productivity by using the same automated performance and adjustment software used in Keysight Service Centers.
Through these processes and more, we meet the highest standards to ensure our products perform as we say they will, with no surprises, from initial purchase, through the life of the equipment.
The definition of quality can be subjective, often determined by the customer's unique viewpoint. Nevertheless, objective standards of quality contribute quantifiable benchmarks, such as ISO 9001.
According to Keysight's Quality Policy, the company will maintain and continually improve the effectiveness of our product and service business management systems to conform to the ISO 9001 Quality Management Standard or more stringent, or legally required standards, as dictated by specific markets.
With the support of both internal and external auditing teams, our ISO certification continues to mature and expand as demonstrated by a single, worldwide ISO 9001 certificate.
Keysight monitors the experience of our customers to enable continuous improvement through well-defined processes and everyday practices:
For many Keysight customers, the "voice" of their total experience is a member of one of our call center teams. Your first interaction might be with someone from our Contact Center team, professional and responsive, speaking local languages, and ready to resolve inquiries and requests with minimal or no transfers. You may work with one of our Technical Support team members, world-class test and measurement experts providing superior depth and breadth of experience in industry technology, applications, and standards. These are your advocates.
You measure our success, which is why we never stop asking "how are we doing?" through customer satisfaction surveys. The results show impressive improvement, but our efforts to provide a better total experience never stop.
Our suppliers, partners, and contractors represent an extension of the products and services we provide, so we expect them to uphold the same standards of quality that we expect of ourselves. Suppliers must demonstrate common sense, good judgment, and a strong commitment to conduct business in an ethical, socially responsible, and environmentally sustainable manner.
Keysight carefully chooses suppliers based upon stringent and defined criteria, and then works closely with those suppliers to ensure quality.
Supplier expectations and performance feedback are driven by TQRDCE, representing Technology, Quality, Responsiveness, Delivery, Cost, and Environmental and Social Responsibility. Through clear expectations, Keysight strives to maximize customer satisfaction and responsiveness to change and to provide a framework for effective communication.
Our suppliers must adhere to environmental and social responsibility principles that are similar to those valued by Keysight. In 2004, Keysight developed the Keysight Technologies Supplier Environmental and Social Responsibility (ESR) Code of Conduct, which requires suppliers to adopt sound environmental, health, and safety management practices and incorporates eight International Labour Organization (ILO) Conventions identified as fundamental to the rights of human beings at work. Keysight has programs in place to monitor our suppliers' conformance with the Code of Conduct.
Keysight is committed to treating customers in accordance with the company's Standards of Business Conduct and Privacy policies.
Keysight greatly values its reputation for ethical behavior, honesty, and fair dealing. Upholding that reputation is the responsibility of every Keysight employee as documented in Keysight's Standards of Business Conduct, which include but are not limited to:
We give the highest priority to protecting your privacy and complying with privacy laws around the globe. Our goal is to treat your personal data in a lawful and honest fashion.
Notice and choice
Access and accuracy
For more information about data privacy, go to www.Keysight.com/go/privacy
Superior Reliability and Support Coverage
Keysight's customers know that our products and solutions are high in quality, with low failure rates. In addition to warranty standard on all instruments worldwide, Keysight offers a range of support products to meet customer requirements during the life of the instrument. The combination of reliability and support coverage brings key benefits including increased confidence in instrument uptime, reduced cost of ownership, and greater convenience if service is ever required.
With Keysight's warranty and support coverage, you will:
Frost & Sullivan Awards Keysight 2012 Global Company of the Year and #1 Ranking in Global Test & Measurement Survey
Keysight has consistently dominated the global RF test equipment market through a combination of superior technological skills and strong customer relations across applications from R&D to manufacturing to the field. As a result, Keysight has been chosen as the recipient of the 2012 Frost & Sullivan Company of the Year Award in the Global RF Test Equipment Market. Frost & Sullivan also recognized Keysight with a #1 ranking in customer satisfaction as a result of its global test & measurement survey in which customers surveyed scored Keysight highest in every category, compared with some of the company's closest competitors. In the study, people who use test equipment in all aspects of the product lifecycle were asked probing questions regarding supplier and equipment innovation, value, performance, quality, customer service, and more. When the tallying was done, Keysight came out on top, demonstrating the company's successful commitment to quality, innovation, and providing products and services that are the true measure of quality.
Keysight Drives T&M Product Failure Rates Down 50%
Keysight's commitment to delivering reliable, long-lasting products to the marketplace is demonstrated by our continuing trend of product quality improvements. Over the past six years, Keysight's test & measurement product failure rates have been reduced nearly 50%!
Keysight designs and builds reliable technology into its products for years of trouble-free operation. It begins with robust designs at the start of the product lifecycle and extends throughout the supply chain. Skilled quality and reliability professionals ensure products are designed for reliability.
If problems occur, our customer response team mobilizes to identify, diagnose and resolve them utilizing a formal, executive-sponsored, Customer Issue Resolution (CIR) process. Our CIR process includes you and ensures your issue is resolved or contained within 5 business days.
Blind Study Ranks Keysight's T&M Product Categories Highest in Quality
There are many reasons why customers develop a preference for one brand over another. Customers have come to recognize Keysight Technologies as a company that provides products, service and interaction experiences of the highest quality and value. In an independent, blind survey conducted worldwide in 2011, customers who purchased radio frequency and microwave products from Keysight Technologies rated Keysight statistically higher in product quality than customers who purchased from other key competitors and rated their respective products.
Product categories with statistically higher quality ratings than Keysight's closest competitor include: